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All Across Africa

Shipping &
Handling

SHIPPING
SHIPPING METHOD ORDER DELIVERED
Standard UPS ground delivery
(see UPS shipping map)
2 to 6 business days

Our packages are sent Monday through Friday via UPS or USPS. Orders typically ship the same day if received by 1 p.m. Pacific Standard Time.


Please add one day to shipping times during holidays as most carriers are closed.


Shipping and handling charges are only inclusive of the UPS shipping cost to deliver the package to your home.


INTERNATIONAL ORDERS

We do not currently ship outside of the continental USA.


For special orders, wholesale opportunities or corporate gifts outside the continental USA, we would love to hear from you and work together. Please inquire at info@allacrossafrica.org.


 
SHIPPING & HANDLING FAQS

HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?

Our packages are sent Monday through Friday via UPS. Orders typically ship the same day if received by 1:00 p.m. Pacific Standard Time. Standard UPS ground delivery normally takes 2 to 5 business days.


WHICH CREDIT CARDS DO YOU ACCEPT?

We accept MasterCard, Visa, American Express and Discover cards.


WILL MY ORDER INCLUDE TAX?

Our offices and shipping warehouses are located in California. Our physical presence in this state requires us to collect sales tax. State laws require sales tax to be collected on the basis of the address where the merchandise is shipped.


CAN I REPLACE OR EXCHANGE MY PURCHASE IF I AM NOT SATISFIED?

Each product is uniquely different and one of a kind. That's the beauty of a handcrafted item. However, if you are not satisfied with purchase, you can replace or exchange it within 2 weeks of receiving your product. Turnaround time for exchanges and replacements is usually 2 to 3 weeks (including shipping time) if the item is in stock.


Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Exchanges and replacements will be treated as new orders; shipping and handling charges apply.